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Water and sewer costs are determined by the prevailing rate per 1,000 cubic feet of water used during each billing period. Rate adjustments are based on a detailed cost-of-service analysis to ensure that each utility customer pays a proportionate share of the cost to provide services. All meters have a monthly Readiness-to-Serve charge regardless of usage, which varies by size of meter. Irrigation charges have a set uniform rate.
Water and sewer rates are based on volume and cover the majority of the cost of water and sewer treatment, water distribution and sewer collection. Tax revenue is not used to fund our services. The Winston-Salem/Forsyth County Utility Commission approves rate changes as part of the Utilities Department budget, which is also submitted to the City of Winston-Salem budget and approved by the City Council.
Your water and sewer bill may fluctuate as the seasons change. Water consumption usually increases in the spring and summer months, and your bill will reflect this increased usage. In addition, as more people are working and learning at home, water consumption may also increase. Learn more at cityofws.org/leak.
What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?The Readiness-to-Serve Charge, formerly known as the Base Charge, is a fee implemented to cover a portion of the fixed costs associated with meter reading, billing services, and providing the availability to serve customers with service 24 hours a day, 365 days a year. This component of the bill includes fixed operating, maintenance and capital costs for both the water and the sewer systems that the utility bears in order to ensure the availability of clean and safe service to all customers, whether they use the service or not. The Readiness-to-Serve Charge is set based on the meter size so that operational costs associated with replacing, reading and rebuilding the meter, as well as providing adequate flow and pressure to those meters, are covered. The factors that apply to how the Readiness-to-Serve Charge is set are established by the American Water Works Association.
Where is my water meter located?Water meters are generally located in the front yard of the residence to allow access by Utilities Department employees.
What causes the "earthy taste" that sometimes affects our water?Earthy and musty odors are usually caused by algae in our raw water that produce two compounds: Geosmin, which causes earthy tastes and odors, and 2-methylisoborneol (commonly referred to as MIB), which causes musty odors. The algae that produce these compounds are normally present in the summer when conditions are warm and better-suited for algal growth. These compounds are very difficult to remove during the purification process and while some people find the taste unpleasant, they are not harmful when consumed. Our treatment process utilizes powered activated carbon (PAC) and we actively manage our raw water sources to minimize algal growth.
How do I request that my water to be tested?To request your water be tested, please call City Link 311 or 336-727-8000.
How do I report what appears to be a sewage-related odor?Occasionally, you may become aware of what appears to be sewage-related odor in your neighborhood. While most often these odors are the result of shifts in weather patterns, an odor can also signal a ruptured or clogged line. To report an odor, please call City Link 311 or 336-727-8000.
Utilities Administration Bryce A. Stuart Municipal Building 100 E. First Street Winston-Salem, NC 27101
Customer Service, Billing, Plan ReviewBryce A. Stuart Municipal Building100 E. First StreetWinston-Salem, NC 27101
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